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COACHING
People
with good communications skills are simply more successful, and so are their organizations. They build stronger working relationships,
present their ideas more clearly and persuasively, write more effectively, avoid misunderstandings, and resolve disagreement
with less negative emotional impact. And with less tension in the workplace, people can focus on what is truly important –
being productive and achieving that sense of accomplishment that comes from doing good work and reaching important goals. We all
want to get honest, thoughtful feedback about our performance, and when we do, we change for the better. My job as a coach
is to provide that feedback with thoughtfulness and caring even when what I have to say might be difficult to hear, to foster
growth and change for more effective leadership, and to help the client feel safe and confident during the process. As Kenneth
Cloke and Joan Goldsmith put it, to provide "honesty in the content . . . and empathy in the delivery."
To contact me for information on how coaching can be effective in your organization,
just click here. I look forward to hearing from you.
WHEN IS COACHING APPROPRIATE?
Coaching is always appropriate, especially when: - a stronger executive presence is needed, especially in a new position or one with more public contact or management
responsibility.
- leading others during a difficult process of change.
- correcting
ineffective behaviors or lapses in performance, especially if they might threaten employment.
- acknowledging
a job particularly well done and rewarding significant effort or achievement.
WHAT DOES THE COACHING PROCESS INCLUDE?
The process is
customized to the client's needs, and generally includes:
- clarifying both management's
and the client's goals for coaching.
- using assessments as appropriate.
- providing direct, honest and supportive feedback on behavior both positive and negative.
- identifying
and practicing more effective behaviors, including skills training and role plays.
- helping
the client implement successful change.
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TYPICAL COACHING CLIENTS
A
recently appointed executive in his first role as CEO needed to develop an executive presence consistent with his new
position. Coaching helped him work on that presence, and he is now immensely successful, having reversed the organization's
decline in both finances and reputation, developed new businesses, and had the latest project featured on television.
An HR executive whose difficult relationships almost cost her her job, recognized
through coaching the source of her conflict with her associates, developed new communications patterns with them, and saved
her job.
An engineer completely changed his difficult relationship with
his manager once coaching helped him understand that their very different work styles caused conflict and misunderstanding.
He now receives the highest performance evaluations and is described as the "go to guy" by a manager who once had
reservations about his abilities.
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COMMENTS FROM CLIENTS Just wanted to thank you again for all your help in solving the workplace relationship
problems between me and my boss. Five hours of coaching consultation may seem like a lot of time to someone else, but, to
me, the countless hours of stress and confrontation saved far outweigh this. . . . Years of built-up tension went away
in a matter of a few weeks after applying your coaching techniques.
James, Orange County
Maria's coaching was an essential piece to my career development. She saw something in me that I did not
and helped to bring out the best in me. As a result I have significantly improved my personal performance.
COO
of a nationally recognized nonprofit
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